At Above the Tie we believe our line of shaving products are the best money can buy. That is why we offer a thirty day guarantee no one can beat. Purchase any Above the Tie product, and if for any reason you are dissatisfied, you can return the product for a full refund. This warranty is valid only to the original owner.
Please note, razors and razor sets reduce the cost to you on the individual parts. So breaking up a set will not guarantee you a refund of the parts individual value. Your total cost and refund will be based on the items you keep. For instance, if you buy a $185 razor, then return the handle and keep the head ($146), then your refund would be the difference or $39.
Don’t worry if this is confusing. We will work with you to ensure your complete satisfaction. If you are not happy, then we don’t want your money.
For refunds, all we require is that the product must be returned in it’s original packaging within thirty days of purchase.
If your razor is too mild / aggressive, we will provide one free exchange to get you dialed in. Exchanges after the first will incur a 20% restocking fee, plus shipping, as the part can only be sold as used. Please notify us for exchanges after the first to request an invoice.
Send returnable items along with your Order Number & a note describing the refund or exchange to:
c/o Above The Tie, LLC
P.O. Box 1695
Kingsport, TN 37662