All products purchased from us come with a 100% Satisfaction Guarantee. If you are unhappy with your purchase, for any reason, simply return it to the address below for a full refund.
All Above the Tie brand razors come with a 90 Day Test Drive. If the razor is not for you, please email us and we can recommend a different configuration that might work better. Every beard is different, but we're here to help get you dialed in. We cannot guarantee availability, but will do our best to meet your needs.
In the event of a defective razor part, please email us and we will get the issue resolved immediately. We strive for perfection, but mistakes do occur. We will resolve them ASAP to your satisfaction.
Returns and exchanges
All items can be returned for exchange or refund within 90 days of arrival to your location. Razors must be returned in their original packaging. All other non-razor items must be unopened and unused.
To complete an exchange or refund, mail the items to the address below with no signature required. Please include a brief note indicating refund, or detailing the exchange, and your order number. Once received, we will refund or invoice you accordingly.
Please allow 3-5 business days after delivery for your return to be processed.
Above the Tie, LLC
PO Box 1695
Kingsport, TN 37662
Orders placed M-F before 3PM EST will ship the same day. All other order will ship by the next business day.
Orders including items on back order will ship as soon as all items become available.
We are not able ship any items containing alcohol internationally.
Contact us with any special instructions and we will do our best to accommodate you.
We currently ship to all countries, except Sweden, where shipments always disappear.
USPS First Class: US (3 Business Days) International (7-21 Business Days)
USPS Priority: US (2-3 Business Days) International (6-10 Business Days)
USPS Priority Express: US (1 Business Day) International (3-5 Business Days)
DHL Worldwide: International (3-5 Business Days)
The information above is subject to change. All shipping time estimates are indicated at checkout.
How do I care for my razor
Remove the blade before cleaning. Disassemble the razor, rinse thoroughly, and allow to dry fully.
Once dry, wipe each razor part with a soft cloth to remove any water marks.
Clean your razor each time you change the blade by scrubbing the razor parts between your fingers with foaming antibacterial hand soap. Wipe dry with a soft cloth.
For any persistent build-up, scrub the razor parts lightly with a spare toothbrush and a dab of toothpaste. Then complete the previous step.